FOR IMMEDIATE RELEASE: February 1, 2016
MEDIA CONTACTS: Carole Trottere, Rebecca Cheng, Sam Marksheid, and Vicki DiStefano | (516) 869-7794
Bosworth Appoints ‘Resident Advocate’ to Give Personalized Service for Constituents
North Hempstead, NY – Town of North Hempstead constituents wanting to get updates on service requests or answers to their questions now have a personalized customer service advocate at Town Hall. Town Supervisor Judi Bosworth says the Resident Advocate is an expansion of the Town’s successful Applicant Advocate service, which helps navigate residents through the building permit process. The new Resident Advocate will still have a role helping residents with building department matters, but will now also expand its role to include resident’s concerns with the Highway and Code Enforcement departments.
The Town’s 311 Call Center continues to be the first line of customer service for residents, where callers can report issues, make service requests, or voice their concerns about any issue. The role of the Resident Advocate will be to provide personalized one-on-one service to residents, to follow up on their service requests and to assure that these requests are dealt with in a timely manner.
“Customer service is a number one concern here in North Hempstead. Our new Resident Advocate will be the eyes and ears for my office to assure that all service requests are dealt with efficiently and in in a timely fashion. We live in a world filled with computerized customer service and we all know how frustrating that can be. The Resident Advocate will provide personalized service and make sure no case falls through the cracks,” said Supervisor Judi Bosworth
Lauren Summa, the Town’s current Applicant Advocate, will fill the role of Resident Advocate. For more information or to make an appointment with the Resident Advocate, please contact 311 or dial (516) 869-6311.