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311 - Supporting Constituents and TONH Departments






A video introduction to North Hempstead's 311 Call Center.


The 311 Call Center was created in 2005 to be a centralized unit to answer inquiries from Town of North Hempstead constituents.  The 311 Service Representatives are the first point of contact for anyone trying to reach various departments within the town.  By acting in this capacity, the service representatives are often able to answer queries without transferring the call to the respective departments.  This should result in reduced call volume for the town departments, allowing them to focus on other responsibilities.

“The One-Call-To-Town Hall” concept has put an end to an often long and bureaucratic nightmare of calls being endlessly transferred in order to get information or assistance to problems.  This initiative has succeeded in improving responsiveness while allowing employees to manage their workloads.  The system also provides an ability to measure how well services are delivered for better tracking.  Requests for service are entered into a work-order format and sent to the appropriate department for review and immediate processing.   Those work-orders are tracked to ensure that requests are completed and the constituent is satisfied.

The 311 Call Center is staffed by professional, friendly operators who are waiting to answer resident’s calls, take a service request, or direct you to a Town agency for further assistance. 


How to Reach 311: 

Residents can connect to Town Hall by dialing 311 from any phone. 

Not calling from within the Town?  No problem, just dial (516) TOWN-311 (869-6311).

311 Call Center Hours:

Monday - Friday: 7:30am - 7:30pm
Saturday:  10:00am - 6:00pm
Sunday: 10:00am - 5:00pm